1. Reboot your router at least once a day. Pull out the plug, leave it 10 minutes, then plug it in again.
2. You have 2 VPN connections – if VPN1 is buffering, click on VPN2 and vice versa.
3. BBC iPlayer on the desktop may need an update. Click on Play Store and see if updates are available.
4. You can watch live BBC channels on iPlayer
5. If you have an authentication error in your wireless connection, you have entered the password incorrectly. Long press the OK button with your wireless network name highlighted and choose ‘forget network’. Then re-enter your password paying attention to upper and lower case letters, ‘O’s and zeros.
6. The built-in email address must remain on the box for apps to update. You can add your own Gmail account from settings – accounts.
7. It is always advisable to unplug the box at night or when not in use.
8. If you have any problems, call us on option 2 and leave your details – we will get back to you as soon as possible. Emailing will be quicker and often resolves many issues simply.